Company Overview

VCATCH, a premier BPO firm headquartered in Bangalore, is renowned for its Six-Sigma standards and core management expertise. Our extensive experience spans across industries such as Ed-tech, E-commerce, FMCG, real estate, and more. We offer cost-effective, state-of-the-art call center services designed to maximize ROI. With a dedicated team of 51-200 employees, VCATCH is committed to providing exceptional customer experiences. Visit our website at vcatch.in.

Job Overview

We are seeking a Mid-Level Debt Collections Manager to join our team on a full-time basis. The position is open in various major cities including Delhi, Cochin, Kolkata, Ahmedabad, Hyderabad, Mumbai, and Bangalore. The ideal candidate will possess 4 to 6 years of relevant experience and will be responsible for managing debt collection operations, ensuring optimal recovery rates, and maintaining effective agency relationships.

Qualifications and Skills

• Agency Relationship Management (Mandatory skill) - Proven expertise in maintaining relationships with debt collection agencies to achieve collection targets.
• Debt Recovery (Mandatory skill) - Comprehensive knowledge and experience in recovering outstanding debts efficiently and effectively.
• Microsoft Excel (Mandatory skill) - Proficiency in Excel for data analysis, reporting, and tracking recovery progress.
• Strong communication skills - Ability to communicate effectively with clients and team members to ensure smooth operations.
• Negotiation skills - Excellent negotiation abilities to maximize debt recovery while maintaining customer relationships.
• Problem-solving skills - Capable of identifying issues and implementing solutions promptly to enhance collection success.
• Debt Collection - In-depth knowledge and prior experience in debt collection processes and strategies.
• Visiting customers - Ability to efficiently manage and conduct on-site visits to negotiate and secure payments.

Roles and Responsibilities

• Manage and oversee the debt collection team to ensure efficient and effective recovery of outstanding debts.
• Develop and implement strategies to enhance collection rates and reduce default levels.
• Maintain strong and effective communication with clients and stakeholders to facilitate successful debt recovery operations.
• Analyze and utilize data from Microsoft Excel to track and report on debt recovery performance.
• Handle escalated collection cases, working collaboratively with agencies and teams to resolve issues.
• Conduct periodic visits to defaulting clients to negotiate payment solutions and recover debts.
• Foster positive relationships with debt collection agencies to optimize recovery processes and results.
• Ensure compliance with legal and regulatory standards across all debt collection activities.