Company Overview

VCATCH works on Six-Sigma standards backed by its core management team who carries decades of experience in BPO industry. The company has enhanced its services towards various other industries like Ed-tech, E-commerce, FMCG, Aggregators, Real-estate builders, and many more. With state-of-the-art technology and infrastructure, VCATCH provides cost-effective call center services in Bangalore. With a team of 51-200 employees, the company focuses on delivering growth in ROI for its clients. The company website is vcatch.in. The headquarters are located in Bangalore.

Job Overview

The DRA Certified Associate will play a crucial role in our compliance and debt recovery team at VCATCH. This full-time, junior-level position is based in Bangalore Urban and requires a minimum of 1 year to a maximum of 3 years of relevant work experience. The DRA Certified Associate will be responsible for handling tele collections and debt recovery processes, ensuring compliance with all regulations and standards.

Qualifications and Skills

• Experience in tele collections and debt recovery processes with a minimum of 6 months to 1 year.
• Previous experience as a call center associate, preferably in the BPO industry.
• Basic knowledge of compliance standards and regulations (Mandatory skill).
• Experience in debt collection and recovery processes (Mandatory skill).
• DRA certification
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and meet deadlines.
• Strong problem-solving and negotiation skills.
• Kannada, Hindi, English, Telugu, Tamil, and Malayalam are preferred languages.

Roles and Responsibilities

• Conduct telephonic collections and debt recovery as per laid down procedures and guidelines.
• Ensure compliance with all relevant regulatory and company standards during the debt recovery process.
• Maintain accurate and up-to-date records of all collection activities.
• Negotiate repayment plans and settlement agreements with debtors.
• Collaborate with the operations team to address and resolve any issues or discrepancies.
• Provide regular reports on collection activities and outcomes to the management team.
• Assist in the development and implementation of collection strategies and procedures.
• Foster positive relationships with clients and stakeholders, ensuring a high level of customer satisfaction.