Company Overview

VCATCH operates with Six-Sigma standards, driven by a management team with vast experience in the BPO industry. With expertise in diverse sectors like Ed-tech, E-commerce, and Real-estate, we offer state-of-the-art, cost-effective call center services in Bangalore. As a leading contact center, we ensure enhanced ROI growth. Our workforce of 51-200 employees is based in Bangalore, further details at VCATCH.

Job Overview

We are seeking a Junior Collections Trainer to join our full-time team in Bangalore Urban, Bangalore Rural, Bangalore, Bengaluru. The role involves developing and delivering training programs to enhance the skills of our collections team. The ideal candidate will be passionate about coaching and have a strong commitment to organizational success.

Qualifications and Skills

• Proven ability in training program development, especially in a collections environment (Mandatory skill).
• Excellent communication skills with the ability to convey information clearly and concisely (Mandatory skill).
• Strong adaptability to adjust training methods according to different learning styles (Mandatory skill).
• Proficient in internal personal and soft skills to manage diverse teams effectively.
• Effective time management skills to ensure training sessions are timely and impactful.
• Creative approach to developing training materials and programs that engage and inspire.
• Experience in providing feedback and coaching to improve team performance.
• Commitment to continuous professional development and staying updated with industry trends.

Roles and Responsibilities

• Develop and implement training programs tailored for collections teams to improve performance and outcomes.
• Coordinate with team leaders to identify training needs and objectives.
• Deliver interactive training sessions using a variety of instructional techniques to engage participants.
• Evaluate the effectiveness of training programs and make necessary adjustments for improvement.
• Provide ongoing coaching and feedback to team members to enhance their skills and knowledge.
• Maintain up-to-date records of training activities and outcomes for future reference.
• Collaborate with the HR department to align training initiatives with the company’s goals.
• Stay informed about the latest trends and best practices in training and development within the BPO industry.