Company Overview

Epoch is a leading service provider operating on Six-Sigma standards with a core management team boasting decades of experience. Spanning across Ed-tech, E-commerce, FMCG, real estate, and more, we provide cost-effective call center services from Bangalore, using state-of-the-art technology and infrastructure to enhance your ROI. VCATCH employs between 51-200 people and is headquartered in Bangalore. Visit us at www.epochpride.com for more information.

Job Overview

We are seeking a Collections Manager to join our team. This is a Full-Time, Contract-To-Hire position open in Bangalore Urban, Delhi, Hyderabad, Pune Division, Mumbai, Kolkata, and Ahmedabad. The candidate will be responsible for overseeing the collections process (unsecured loans), maintaining customer relations, and ensuring compliance with debt collection laws.

Qualifications and Skills

• Strong communication skills to interact effectively with clients and team members.
• Proficient in negotiation skills to handle difficult conversations and secure payments.
• Analytical thinking to evaluate and improve collection processes.
• Attention to detail to ensure accurate record-keeping and adherence to policies.
• Problem-solving skills to identify issues and implement effective solutions.
• Knowledge of debt collection laws to ensure compliance and avoid legal issues.
• Ability to work under pressure to meet targets and manage multiple tasks.
• Organizational skills to manage schedules, resources, and documentation efficiently.

Roles and Responsibilities

• Oversee and manage the collections department and ensure effective debt recovery procedures.
• Analyze and monitor account receivables and develop strategies to minimize outstanding debts.
• Negotiate payment plans with clients and ensure timely follow-ups.
• Ensure compliance with company policies and debt collection laws.
• Maintain accurate records of all communications and transactions.
• Collaborate with other departments to reconcile accounts and resolve discrepancies.
• Prepare and present reports on collection activities and performance metrics.
• Train and mentor junior staff to enhance their skills and knowledge in debt collections.