Company Overview

VCATCH, a prominent player in the BPO industry, adheres to Six-Sigma standards, guided by a core management team with decades of experience. Specializing in cost-effective call center services, VCATCH serves diverse sectors such as Ed-tech, E-commerce, FMCG, and Real-estate, leveraging state-of-the-art technology and infrastructure. With 51-200 employees, the company is headquartered in Bangalore, ensuring a strategic edge in maximizing ROI for its clients. Learn more at vcatch.in.

Job Overview

As a Collection Process Manager at VCATCH, you will manage and optimize debt collection processes to enhance financial performance. This full-time, mid-level position requires 4 to 6 years of experience and is based in Bangalore. You will oversee collection strategies and lead a team to achieve sustainable results within regulatory compliance. The ideal candidate will demonstrate strong leadership and communication skills alongside expertise in debt collection strategies.

Qualifications and Skills

• Must possess expertise in debt collection strategies (Mandatory skill) with a proven track record of optimizing processes for improved recovery rates.
• Proven team leadership skills (Mandatory skill) to inspire, guide, and manage a team towards achieving collection goals effectively and efficiently.
• Excellent communication skills (Mandatory skill) to liaise effectively with team members, stakeholders, and clients to maintain clear and effective communication channels.
• Strong data analysis skills to interpret data trends and inform strategic decisions in the collection process for improved performance.
• Proficient in negotiation skills to advocate for agreeable terms with debtors while maintaining positive stakeholder relations.
• Ability to perform risk assessment to identify, evaluate, and mitigate risks associated with debt recovery and management.
• Expertise in compliance management to ensure all collection activities adhere to legal and regulatory standards robustly.
• Advanced problem-solving abilities to address operational challenges dynamically, ensuring process resilience and efficiency.

Roles and Responsibilities

• Develop and implement effective collection strategies to enhance financial recovery processes and meet organizational targets.
• Lead, train, and motivate a team of collection agents to ensure high standards of performance and goal achievement.
• Analyze collection data to identify trends and areas for improvement, providing actionable insights to optimize procedures.
• Manage relationships with key clients and stakeholders, ensuring service excellence and satisfaction in all interactions.
• Monitor compliance with regulatory and legal requirements, adapting strategies to maintain adherence and avoid liabilities.
• Assess and manage risks associated with the collection process, creating solutions that address potential challenges proactively.
• Coordinate with other departments and teams to ensure workflow efficiency and alignment with company-wide objectives.
• Prepare and present regular reports to senior management, providing insights into collection performance and strategic recommendations.