Company Overview

VCATCH is renowned for its adherence to Six-Sigma standards and leverages decades of experience in the BPO industry. We offer comprehensive services to a variety of sectors, including Ed-tech, E-commerce, FMCG, Aggregators, and Real Estate Builders. With top-notch technology and infrastructure, our Bangalore-based contact center delivers cost-effective services to optimize ROI growth.

Job Overview

The Center Manager position is a full-time, mid-level role located in Bangalore Urban, requiring 4 to 6 years of relevant experience. The role focuses on managing operations, fostering new business development, and maintaining key client relationships to optimize business processes and contribute to the company's growth and success.

Qualifications and Skills

• New Business Development (Mandatory skill): Demonstrated ability to identify new business opportunities and drive growth.
• Operations Management (Mandatory skill): Experience in managing and streamlining BPO operations to enhance efficiency.
• BPO MANAGER (Mandatory skill): Proven track record in managing BPO operations efficiently.
• Key Client Relationships: Ability to build and maintain impactful relationships with key clients for sustained partnerships.
• Business Process Outsourcing (BPO): Strong understanding of BPO industry standards and practices.
• New Client Acquisitions: Skills in securing new clients and expanding business reach.
• Strategic Planning: Capable of developing strategic plans to improve process efficiency and client satisfaction.
• Leadership: Strong leadership skills to drive team performance and foster a collaborative work environment.

Roles and Responsibilities

• Oversee daily operations and ensure efficiency and adherence to established processes.
• Develop and implement strategies for business growth and client satisfaction.
• Foster new business opportunities and manage existing client relationships.
• Lead the team to achieve operational excellence and meet performance targets.
• Collaborate with stakeholders to identify and implement process improvements.
• Ensure compliance with industry standards and client expectations.
• Monitor financial performance and manage budgets effectively.
• Report to senior management on operational activities and business growth initiatives.