Qualifications and Skills

• 1 to 3 years of experience in collections
• Proven experience in managing a collection team
• Strong knowledge of collection laws and regulations
• Excellent communication and negotiation skills
• Ability to analyse data and identify trends
• Attention to detail and accuracy
• Strong problem-solving and decision-making abilities
• Ability to work well under pressure

Roles and Responsibilities

• Oversee and manage the collection activities of the company
• Develop and implement effective collection strategies
• Monitor and analyze collection performance metrics
• Review and evaluate collection policies and procedures
• Train and mentor collection agents
• Handle escalated customer inquiries and complaints
• Maintain accurate and up-to-date collection records
• Prepare reports and presentations on collection performance
• Collaborate with other departments to optimize collection processes