Company Overview

VCATCH works on Six-Sigma standards backed by its core management team who carries decades of experience in the BPO industry. We have enhanced our services towards various other industries including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders. With state-of-the-art technology and infrastructure, we provide cost-effective call center services in Bangalore. As the best contact center, we help you experience the growth of your ROI in a fruitful way. VCATCH is headquartered in Bangalore and has 51-200 employees.

Job Overview

We are seeking a Junior Assistant Manager Collections to join our team in Bangalore Urban. The candidate should have a minimum of 1 year to a maximum of 3 years of work experience. This is a full-time position within our contact center, specializing in collections and debt recovery.

Qualifications and Skills

• Strong communication skills (Mandatory skill)
• Agency Relationship Management (Mandatory skill)
• Unsecured Loans (Mandatory skill)
• Problem-solving skills necessary for overcoming obstacles in collection processes
• Attention to detail to ensure accuracy in documenting and following up on accounts
• Analytical skills for evaluating debtor accounts and strategizing collection efforts
• Knowledge of debt collection laws to ensure compliance and effectiveness
• Customer service skills to handle interactions professionally and efficiently

Roles and Responsibilities

• Handling a portfolio of delinquent accounts to meet and exceed collection targets
• Managing relationships with collection agencies to ensure effective collections
• Reviewing unsecured loan accounts to identify and resolve delinquency issues
• Contacting debtors via phone, email, and mail to collect outstanding amounts
• Documenting and updating debtor information and actions taken in the CRM system
• Negotiating payment plans and settlements with debtors to recover outstanding amounts
• Ensuring all collection activities comply with relevant regulations and laws
• Collaborating with the legal team to escalate accounts when necessary