Qualifications and Skills

• Excellent communication skills to effectively liaise with clients and team members (Mandatory skill).
• Strong interpersonal skills to build and maintain relationships with a diverse client base (Mandatory skill).
• Problem-solving abilities to address and resolve client issues efficiently, enhancing client satisfaction.
• Sales skills to identify opportunities for account growth and create value propositions that resonate with clients.
• Analytical skills to assess client feedback and performance data, driving continuous improvement in service delivery.
• Attention to detail for accurate documentation and to ensure consistency in client interactions and service delivery.
• Time management capabilities to balance multiple client accounts and deliver on deadlines effectively.
• Adaptability to adjust strategies and approaches based on evolving client needs and market conditions.

Roles and Responsibilities

• Maintain and nurture client relationships through regular communication and personalized service.
• Identify client needs and challenges, offering tailored solutions and strategic advice to ensure client satisfaction.
• Coordinate with the sales and delivery teams to ensure seamless service delivery aligned with client expectations.
• Monitor client feedback and utilize insights to implement service improvements and drive customer retention.
• Prepare and maintain detailed client records, ensuring accurate and up-to-date information is readily available.
• Conduct periodic client reviews to assess satisfaction levels and identify areas for enhanced service.
• Participate actively in new client onboarding, ensuring a smooth transition and integration into the company's services.
• Support the creation of client-specific strategies and proposals to facilitate long-term partnership growth.