Telecaller Role and Responsibility

Knowing all the details of the product or service offerings.

Regularly updating and obtaining the lists of individual contact details.

Meet and exceed sales target set by the organization.

Stay updated with market trends to better serve customers.

Identify customer needs and provide solutions through the company’s products and services

Build and maintain positive relationships with future prospects.

Bringing clarification to the progress and performance-related expectations by conducting regular meetings.

Conducting each function with the utmost respect, regardless of the behavior of the other.

Keep record of every customer interaction and sales activities.

Telecaller Requirements

Graduation or equivalent

Priorly experience working as a telecaller or in a similar role

Having done a sales-related training program

Knowledgeable with computers

Having exposure to cultural norms and diverse viewpoints

Ability to change the communication style on unusual events

Excellent interpersonal, research, and record-keeping skills

Having the capability to receive critics without internalizing them

More Information

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