Company Overview

At Vxplore Technologies, innovation remains at the center of our existence. Creative souls are always ready to challenge the technology and come up with new ideas that keep them a step ahead of others. We are dedicated to fulfilling the dreams that inspire individuals to think big. Our services include a wide range of technological solutions, from Ecommerce to Mobile App Development to IoT Product Development.

Job Overview

We are seeking a Customer Care Executive to join our team at Vxplore Technologies. As a Customer Care Executive, you will be responsible for ensuring customer satisfaction and building strong customer relationships. This role is a full-time position with an emphasis on providing exceptional service to our clients.

Qualifications and Skills

• Strong verbal and written communication skills
• Excellent problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Empathy and patience when dealing with customers
• Good computer skills and familiarity with customer service software
• Ability to work well independently and in a team environment
• Attention to detail and ability to follow instructions
• Previous experience in customer service or a related field is preferred, but not required
• Fresher: Less than 1 year years of experience
• Employment Type: Full-Time

Roles and Responsibilities

• Responding to customer inquiries and resolving customer issues via phone, email, and chat channels
• Guiding customers through product features and providing instructions as needed
• Accurately documenting customer interactions and updating records in the customer database
• Identifying and escalating priority issues to the appropriate department
• Building and maintaining strong customer relationships
• Meeting or exceeding customer care service level agreements
• Providing excellent customer service and ensuring customer satisfaction
• Collaborating with cross-functional teams to improve customer experience