About the job:

- Ensure all required customer details are recorded in the existing customer database

- Clearly define the customer concerns and identify the jobs required for repair of the vehicle

- Intimate the insurance claim at related insurance office & complete all the documentation for same.

- Submit all necessary documents to surveyor & kept all document update by filling.

- Prioritize job schedule basis Toyota guidelines such as for Bespoke vehicles and repair

- Create order in the CTDMS /Manually

- Listen to customer concerns and align the identified job in the order appropriately

- Pitch additional products such as accessories and other VAS and offers to the customers

- Insurance claim form fill-up and registration with the insurance company through a toll-free number

- Ensure proper correspondence and co-ordination with the insurance / leasing firm in case of repairs on accident / leased vehicles.

- Clearly explain and hand over the repair order to the responsible persons in the workshop.

- Explain the work done to the customer, invoice charges including warranty repairs, and any other repair work carried on the vehicle.

- After payment of the invoice, personally handover the vehicle to the customer.

- Advise the customer about any immediate campaigns or self-service checks being organized in the near future

- Ensure a best in class customer experience based on the body shop service experience of the customer

- Build relationship with key vendors and local players

Desired Candidate Profile

- Candidate should have min 2 yrs experience in Car Dealership segment

- Good Communication and customer oriented

- Candidates with previous Toyota Dealership experience as Advisor are preferred