Company Overview

Usha Precision Products Pvt. Ltd. is an IATF16949, ISO9001, and ISO14001 certified company specializing in manufacturing highly precise and accurate precision turned/machined or forged components from various metals. Established in 1987, the company exports products to over 100 customers in 40 countries, with world-class manufacturing units located in Jaipur, India. Usha Precision Products employs a skilled workforce of 201-500 employees and is part of the Industrial Machinery Manufacturing industry. For more information, visit Usha Precision Products Pvt. Ltd..

Job Overview

We are seeking a dedicated Customer Relationship Management (CRM) Executive to join our team in Jaipur. This full-time position is ideal for someone with strong communication and interpersonal skills, who is proactive in problem-solving and possesses an analytical mindset. The role involves managing customer relations, optimizing customer satisfaction, and supporting sales processes, ensuring a strong connection between the company and its clientele.

Qualifications and Skills

• Excellent communication skills to effectively interact with various stakeholders and customers.
• Strong problem-solving abilities to address customer issues efficiently and effectively.
• Exceptional interpersonal skills to build and maintain positive customer relationships.
• Proven sales skills to identify customer needs and present appropriate company solutions.
• Analytical skills to interpret customer data and trends for informed decision-making.
• Attention to detail to ensure accuracy and completeness in customer interactions and records.
• Effective time management to handle multiple tasks and prioritize responsibilities efficiently.
• Adaptability to adjust to changing customer needs and company strategies.

Roles and Responsibilities

• Manage and maintain relationships with existing customers to ensure their ongoing satisfaction and loyalty.
• Identify and address potential issues or concerns raised by customers promptly.
• Collaborate with sales and marketing teams to enhance customer engagement and sales strategies.
• Analyze customer feedback and data to suggest improvements to products, services, or processes.
• Develop and implement CRM strategies to optimize customer retention and acquisition.
• Provide regular updates and reports on customer interactions and feedback to management.
• Utilize CRM software to track and manage customer interactions and sales pipeline efficiently.
• Ensure all customer inquiries and requests are handled professionally and timely.