Location: HSR, Bangalore

Job Type: Full Time

About Urban Vault:

Urban Vault provides a hyper personalised, private, fully-furnished office suite designed to meet the needs of teams of all sizes, quickly and efficiently. Created with flexibility in mind, Urban Vault helps companies stay agile in the markets they serve and in the talent they attract. We currently work with 200+ top startups of India like Khatabook, PVR, Zetwerk, DealShare, Hevo Data, SpotDraft, Licious, Glynk, RedSeer, Accor Hotels, BigThinx, CueMath, 021 Capital, etc

Job Description:

As a Senior Client Relations Coordinator, you will lead the charge in managing client queries, elevating client satisfaction, and driving operational efficiency. This role requires a strategic mindset, strong leadership capabilities, and a commitment to delivering top-notch client experiences.

Responsibilities:

Client Communication and Relationship Management:

• Act as the primary point of contact for high-profile client queries, concerns, and requests.
• Foster positive relationships with clients, ensuring their needs are met and expectations exceeded.
• Handle all client concerns over telecalls/mail/whatsapp etc, providing personalised and efficient assistance.’
• Build and nurture positive relationships with clients, fostering a sense of trust and satisfaction.
• Collect proactive feedback from the clients proactively to assess satisfaction levels and identify areas for improvement.

Issue Resolution and Process Optimization:

• Raise all the client concerns and requests in the ticketing system.
• Collaborate with the facilities team to swiftly address and resolve all client concerns and requests related to office spaces.
• Drive process improvement initiatives to enhance operational efficiency and cost-effectiveness.

Team Leadership and Development:

• Lead and mentor the client relations team, ensuring a high standard of service delivery.
• Create an environment that promotes productivity, effectiveness, and continuous improvement.
• Engage with management to align client relations strategies with overall business goals.

Qualifications:

• Bachelor’s degree in Business Management, Real Estate, or a relevant field.
• 3-5 years of experience in commercial real estate or client relations role.
• Strong analytical and problem-solving abilities with strong attention to detail.
• Excellent communication and negotiation skills with a customer-centric mindset.
• Uphold strong work ethics and commitment to follow-ups.
• Extremely motivated and driven to achieve results.
• Excellent customer service and interpersonal skills with the ability to work collaboratively within a team.
• Ability to handle multiple tasks and prioritize effectively within a fast-paced, dynamic environment.