Company Overview

Urban Living is a real estate development management (DM) and strategic consultancy services company. We offer comprehensive services that span the wholesome real estate development life cycle process. Our company operates in the Real Estate, Construction, Fundraising, PropTech, and SaaS sectors. With 10-50 employees, we are committed to delivering high-quality projects and providing excellent customer service.

Job Overview

We are looking for a Customer Service Representative to join our team at Urban Living. As a Customer Service Representative, you will be the first point of contact for our customers and provide exceptional service to ensure their satisfaction. This is a full-time position based in Hyderabad, Telangana, India, and requires 1 to 3 years of experience in a similar role.

Qualifications and Skills

• Previous experience as a Customer Service Representative or in a similar role (1-3 years)
• Excellent verbal and written communication skills
• Ability to empathize with customers and provide appropriate solutions
• Strong phone etiquette and active listening skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in data entry and CRM software
• Strong interpersonal and problem-solving skills
• Positive attitude and ability to work well in a team
• Knowledge of real estate industry and terminology is a plus

Roles and Responsibilities

• Handle inbound and outbound customer calls to address inquiries or resolve issues
• Provide accurate, valid, and complete information to customers regarding products, services, and inquiries
• Process orders, forms, applications, and requests in a timely manner
• Follow communication procedures, guidelines, and policies to ensure consistent customer service
• Assist customers with troubleshooting and technical support
• Document customer interactions and transactions in the CRM system
• Build sustainable relationships and trust with customers through open and interactive communication
• Identify and escalate priority issues or unresolved customer concerns to the appropriate team
• Achieve and maintain a high level of customer satisfaction
• Collaborate with cross-functional teams to improve customer service processes and enhance the overall customer experience