Urgent Opening for Customer Adviser (Presales) for a Real Estate Company(FREE)

Post Vacant : 7

POSITION TITLE: CUSTOMER ADVISOR

DEPARTMENT: PRE SALES

AGE CRITERIA: MAX -32 YEARS

LOCATION: KOLKATA – SALT LAKE

2. JOB PURPOSE:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling

requests; maintaining database.

3. JOB RESPONSIBILITIES:

• A. DAILY RESPONSIBILITIES

• 1. The customer advisor should ensure the acceptance of all incoming calls to the customer care

numbers.

• 2. Ensure follow up of the missed calls that come either during other calls or during non-working hours.

• 3. Responsible for replying to all E - Mails that comes through the website, portals and other online sources.

• 5. They must also ensure that all leads coming to them through various sources are immediately entered

in the CRM

• 6. Attending of all web chats online and ensure that all queries are adequately responded to within the

given time frame.

• 7. Responsible for following up of the Digital Leads.

• 8. One needs to acquire Face to Face appointments from all prospects.

• 9. One needs to attend walk in customers at our H.O.

• B. WEEKLY RESPONSIBILITIES

• 1. The customer care executives are required to make paper calling for generation of other services

leads.

• 2. They are also required to maintain the Project Brochures as physical copies at the HO.

• C. Enhances organization reputation by accepting ownership for accomplishing existing, new and

different requests; exploring opportunities to add value to job accomplishments.

4. SKILLS & QUALIFICATION:

• Qualification - Graduation in any stream

• Experience – 6months - 3 years’ experience handling similar profile.

• Competencies –

Excellent verbal skills - English, Hindi and Bengali

Relevant digital exposure, hands on with MS office

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Etiquettes, Building

Relationships, People Skills, Interpersonal skills, Problem Solving, Multi-tasking. Honesty and integrity.

Smart & Presentable. Good Team Player.

Salary Rs 18000/- to Rs 22000/- Plus incentives and corporate benefits .

Email resume to ali@universalconsultant.co.in

Call 9831139113 / 8777707695