company logo

Customer Service Representative

Indore
Dewas
Full-Time
Fresher: Less than 1 year
1.8L - 2.5L (Per Year)
Posted on Jan 05 2025

Text Copied!

Share
Report
Website

About the Job

Skills

Communication
Problem-solving
Active listening
Empathy
Patience
Time management
Conflict resolution
Adaptability

Job Summary

The Customer Care Representative is responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing accurate information about products and services. The role requires excellent communication skills, empathy, and the ability to handle a variety of customer concerns in a professional manner.

Key Responsibilities

  1. Customer Interaction
  • Respond promptly to customer inquiries via phone, email, chat, or in person.
  • Provide detailed and accurate information about company products, services, and policies.
  • Handle a high volume of interactions while maintaining professionalism and a positive attitude.
  1. Issue Resolution
  • Troubleshoot and resolve customer complaints or issues effectively.
  • Coordinate with other departments to ensure prompt resolution of technical, billing, or service-related problems.
  • Follow up with customers to ensure their concerns are fully addressed and resolved.
  1. Customer Experience Enhancement
  • Build and maintain positive relationships with customers to foster loyalty.
  • Identify opportunities to upsell or cross-sell products and services when appropriate.
  • Gather customer feedback to help improve products, services, and customer support processes.
  1. Record Keeping
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Process orders, returns, exchanges, and refunds according to company procedures.
  • Prepare regular reports on customer issues and feedback for management.

Qualifications

Education & Experience

  • High school diploma or equivalent (Bachelor’s degree preferred).
  • Prior experience in customer service or a similar role is an advantage.

Skills & Competencies

  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM software and basic office applications.
  • Ability to multitask and manage time effectively.

Personal Attributes

  • Customer-focused with a friendly and empathetic demeanor.
  • Patience and resilience under pressure.
  • Strong attention to detail and ability to work independently or as part of a team.

Key Performance Indicators (KPIs)

  • Customer satisfaction scores (CSAT).
  • First Contact Resolution (FCR) rate.
  • Average Response Time (ART) and Average Handling Time (AHT).
  • Retention rate and positive feedback percentages.


About the company

Unitask is an highly reputable and proficient organization, that specializes in providing a wide range of HR solutions tailored to meet our clients’ every specific requirements. With our effective services, such as Talent Acquisition, Third Party Payroll Services, Project-based Hiring, and Manpower Outsourcing, we have successfully assisted numerous organizations in achieving their HR objectives.

Industry

IT Services and IT Consul...

Company Size

11-50 Employees

Headquarter

Indore, Madhya Pradesh

Other open jobs from Unitask

Production supervison

Unitask

Lean Manufacturing
Team Leadership
Quality Control
Six Sigma

+4 More Skills

We are seeking a detail-oriented and experienced Production Supervisor to oversee daily manufacturing operations at our facility in Indore. The ideal candidate will ensure production efficiency, maintain quality standards, and lead the team in achieving production goals.

Indore
Full-Time
Fresher: Less than 1 year
₹ 15K - ₹ 20K (Per Month)

Posted on January 11 2025

Sales Representative - BI & AI Solutions& Services

Unitask

Relationship Building
Technical Understanding of BI and AI Solutions
Communication and Presentation
Sales and Negotiation Skills

+2 More Skills

Job Title: Sales Representative - BI & AI Solutions& Services
Location: Indore/Hyderabad

Indore
Full-Time
Senior: 5 to 8 years
₹ 5L - ₹ 12L (Per Year)

Posted on September 11 2024

Back Office Executive

Unitask

Data Entry
Administrative Support
Communication Skills
Organizational Skills

+4 More Skills

Job Title: Back Office Executive
Location: Indore

Indore
Full-Time
Fresher: Less than 1 year

Posted on January 09 2025

Pay Per Click (PPC)

Unitask

Statistical Analysis
Predictive Modeling
Big Data
Machine Learning

+4 More Skills

Job description for PPC
PPC specialist is an entry-level digital marketing role that focuses on the marketing

Indore
Full-Time
Fresher: Less than 1 year
₹ 15K - ₹ 20K (Per Year)

Posted on January 08 2025

E Commerce Business Associate

Unitask

Market Research
Digital Marketing
Customer Relationship Management
E-commerce Strategy

+4 More Skills

Job Title: E-Commerce Business Associate
Job Description

Indore
Full-Time
Fresher: Less than 1 year
₹ 15K - ₹ 20K (Per Year)

Posted on January 07 2025

Powered By

Expertia Logo