Job Title: Operational Team Member

Company: Unified Mentor

Location: Remote (Work from Home)

Job Type: Full-Time

Probation Period: 2 Months

Salary: Performance-Based

About Us:

Unified Mentor is a leading edtech startup specializing in selling educational training courses and providing top-notch training and internship programs. We are dedicated to empowering individuals with the skills and knowledge they need to succeed in their careers.

Job Description:

We are seeking a motivated and customer-focused Operational Team Member to join our team. This role involves call verification, query solving, and providing excellent customer support. If you are passionate about helping others and thrive in a remote work environment, we want to hear from you!

Key Responsibilities:

Conduct call verifications for our leads and customers.

Resolve customer queries promptly and effectively via phone, email, and chat.

Provide outstanding customer support to ensure customer satisfaction.

Maintain accurate records of interactions and transactions.

Collaborate with other team members to improve processes and customer experience.

Requirements:

Proven experience in customer support or a similar role.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities.

Ability to work independently and as part of a team.

Reliable internet connection and a quiet workspace.

High level of empathy and customer-oriented mindset.

Familiarity with CRM systems and practices is a plus.

Benefits:

Work from the comfort of your home.

Flexible working hours.

Performance-based salary with the opportunity for growth.

Join a dynamic and supportive team.

Application Process:

If you are interested in this opportunity, please send your resume and a brief cover letter explaining why you are a great fit for this role to [your email address]. We look forward to hearing from you!

Unified Mentor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.