Job Description for Service Engineer:

•     Manage Incoming phone calls.

•     Giving the right pitch to the potential customers, so they end up buying the

       product or availing the services.

•     Responding to customer queries, complaints, and requests via phone, email,

       chat or by visit.

•     Assisting customers with product setup and resolving any technical issues

       they might experience.

•     Informing customers about specialized product functionalities and features.

•     Following up with customers to ensure that reported technical difficulties have

       been resolved.

•     Troubleshooting, analysing, and reporting product errors, failures, or

       malfunctions to management.

·           Making products and services reports by collecting and analysing the

     information provided by the customers.

·           Provide accurate, valid and complete information by using the right

     methods/tools

·        Assisting customers with product setup and resolving any technical issues they    

          might        experience.

·        Keeping a detailed record of client data, including useful comments, as well as

         positive or negative feedback.

• Analysing customer feedback and advising management on areas of improvement.
• Maintaining client accounts and updating billing information as needed.