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Inside Sales Specialist
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Inside Sales Specialist97
Applications
97
Applications
Mumbai Suburban
Mumbai
Navi Mumbai
Thane
Full-Time
Remote
Mid-Level: 4 to 6 years
₹ 6L - ₹ 7L (Per Year)
Posted on May 28 2024
Not Accepting Applications
About the Job
Skills
Sales Strategy
Negotiation Skills
Sales Pipeline Management
Nutrition
Health & Wellness
Inside Sales
Wellness Consulting
Healthcare
Job Description:
- Customer Service:
- Serve as the first point of contact for all leads received from various sources communicating via inbound/outbound calls, chat, email, or text.
- Respond promptly and professionally to client messages via various communication channels, including email and chat.
- Listen attentively to the client’s needs, concerns, and feedback, demonstrating empathy, care, and understanding.
- Provide accurate and timely responses to customer inquiries, addressing all requests effectively.
- Educate all clients on our program/product features, benefits, and usage to enhance their experience and satisfaction.
- Maintain comprehensive knowledge of programs/products/services, pricing, promotions, and policies to assist customers effectively.
- Understand the client’s needs and match our programs/products and services to match those needs.
- Sales:
- Identify opportunities to present our services to clients based on their needs and preferences.
- Present sales promotions, discounts, and incentives to customers, encouraging purchase decisions and creating urgency.
- Actively listen for cues and signals indicating potential sales opportunities during customer interactions.
- Use persuasive communication techniques to promote products/services and overcome objections.
- Guide clients through the onboarding process, ensuring a smooth and positive experience.
- Educate clients on program details, expectations, and available resources during the onboarding phase.
- Collect and document necessary information to create client profiles and maintain accurate records.
- Meet or exceed sales targets and quotas set by management, contributing to overall sales revenue growth.
- Relationship Building:
- Build rapport and trust with customers by providing personalised and attentive service.
- Maintain positive and professional relationships with customers, fostering loyalty and repeat business.
- Follow up with customers to ensure satisfaction, address any unresolved issues, and promote additional products/services as appropriate.
- Act as a brand ambassador, representing the company's values and commitment to customer satisfaction in every interaction.
- Documentation and Reporting:
- Document customer interactions and sales activities accurately and thoroughly in the CRM system.
- Provide regular updates and reports to management on sales performance, trends, and opportunities for improvement.
- Collaboration and Training:
- Collaborate with cross-functional teams, including marketing and product development, to stay informed about new offerings and promotional campaigns.
- Participate in ongoing training to enhance product knowledge, sales techniques, and customer service skills.
Skills Requirements:
- Proven experience in sales and customer service, preferably in the healthcare or wellness industry.
- Excellent verbal and written communication skills.
- Ability to handle high call volumes while maintaining a positive and professional demeanor.
- Strong organizational skills and attention to detail.
- Familiarity with CRM software and call center tools.
- Certification in wellness coaching or related fields is a plus.
Contact Person: Ami Soni (unitedk@uhr.co.in)
About the company
United HR Solutions Pvt. Ltd. (Estd. 1986) focuses mostly on Executive Search for Managerial & Top management positions in all disciplines viz Finance, Marketing, Engineering, HR, and IT. Maintaining high standards of ethics and fair play has become, our working philosophy, which has helped us to meet our client's requirements, thus building enduring relationships.
We Care, We Serve... Togeth ...Show More
United HR Solutions Pvt. Ltd. (Estd. 1986) focuses mostly on Executive Search for Managerial & Top management positions in all disciplines viz Finance, Marketing, Engineering, HR, and IT. Maintaining high standards of ethics and fair play has become, our working philosophy, which has helped us to meet our client's requirements, thus building enduring relationships.
We Care, We Serve... Together We Grow
While identifying the right people for the right job we specialize in bringing people together through the human touch and thus we MATCH Talent to Requirement, Ambitions to Growth, and Dreams to Reality. ...Show Less
Industry
Human Resources Services
Company Size
11-50 Employees
Headquarter
Ahmedabad
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