Job Description:

• Customer Service:
• Serve as the first point of contact for all leads received from various sources communicating via inbound/outbound calls, chat, email, or text.
• Respond promptly and professionally to client messages via various communication channels, including email and chat.  
• Listen attentively to the client’s needs, concerns, and feedback, demonstrating empathy, care, and understanding.
• Provide accurate and timely responses to customer inquiries, addressing all requests effectively.
• Educate all clients on our program/product features, benefits, and usage to enhance their experience and satisfaction.
• Maintain comprehensive knowledge of programs/products/services, pricing, promotions, and policies to assist customers effectively.
• Understand the client’s needs and match our programs/products and services to match those needs.
• Sales:
• Identify opportunities to present our services to clients based on their needs and preferences.
• Present sales promotions, discounts, and incentives to customers, encouraging purchase decisions and creating urgency.
• Actively listen for cues and signals indicating potential sales opportunities during customer interactions.
• Use persuasive communication techniques to promote products/services and overcome objections.
• Guide clients through the onboarding process, ensuring a smooth and positive experience.
• Educate clients on program details, expectations, and available resources during the onboarding phase.
• Collect and document necessary information to create client profiles and maintain accurate records.
• Meet or exceed sales targets and quotas set by management, contributing to overall sales revenue growth.
• Relationship Building:
• Build rapport and trust with customers by providing personalised and attentive service.
• Maintain positive and professional relationships with customers, fostering loyalty and repeat business.
• Follow up with customers to ensure satisfaction, address any unresolved issues, and promote additional products/services as appropriate.
• Act as a brand ambassador, representing the company's values and commitment to customer satisfaction in every interaction.
• Documentation and Reporting:
• Document customer interactions and sales activities accurately and thoroughly in the CRM system.
• Provide regular updates and reports to management on sales performance, trends, and opportunities for improvement.
• Collaboration and Training:
• Collaborate with cross-functional teams, including marketing and product development, to stay informed about new offerings and promotional campaigns.
• Participate in ongoing training to enhance product knowledge, sales techniques, and customer service skills.

Skills Requirements:

• Proven experience in sales and customer service, preferably in the healthcare or wellness industry.
• Excellent verbal and written communication skills.
• Ability to handle high call volumes while maintaining a positive and professional demeanor.
• Strong organizational skills and attention to detail.
• Familiarity with CRM software and call center tools.
• Certification in wellness coaching or related fields is a plus. 

Contact Person: Ami Soni (unitedk@uhr.co.in)