Job Summary:

We are seeking a highly motivated and experienced Customer Relationship Manager (CRM) to join our team. The ideal candidate will be responsible for developing and implementing customer relationship strategies to enhance customer satisfaction, loyalty, and retention. The CRM will work closely with the sales, marketing, and customer service teams to ensure a seamless and positive customer experience.

Key Responsibilities:

Customer Engagement:

• Develop and maintain strong relationships with key customers.
• Regularly communicate with customers to understand their needs and provide solutions.
• Act as a primary point of contact for customer inquiries, feedback, and complaints.

Strategy Development:

• Create and execute customer relationship management strategies to improve customer satisfaction and retention.
• Analyze customer data to identify trends, opportunities, and areas for improvement.
• Collaborate with marketing and sales teams to design and implement targeted campaigns.

Customer Retention:

• Develop loyalty programs and initiatives to retain customers.
• Monitor customer satisfaction metrics and take proactive measures to address issues.
• Conduct regular follow-ups with customers to ensure their ongoing satisfaction.

Problem Resolution:

• Address and resolve customer complaints and issues promptly and effectively.
• Coordinate with relevant departments to provide timely and satisfactory resolutions.

Skills

• Communication Skills
• Problem-Solving
• Interpersonal Skills
• Sales Skills
• Analytical Skills
• Attention to Detail
• Time Management
• Adaptability

Contact Person:

Ami Soni (unitedk@uhr.co.in)