Tasks and duties

• Greeting guests on arrival.
• Undertaking front desk service duties.
• Administering check-in and check-outs.
• Assigning rooms and issuing keys.
• Delivering mail and messages.
• Processing guest payments and managing bills.
• Coordinating with porters, concierge, kitchen staff and housekeeping.
• Acting as a central source of information for guests during their stay.
• Processing food and beverage requests.
• Resolving problems and dealing with conflict or tension with disappointed guests.
• Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.