Customer Success Manager 3Yrs experience

Job Responsibilities:

·        Establish a trusted advisor relationship with the customer stakeholders and own the value roadmap for the customer

·        Set the groundwork for our customer's successful journey by collaborating on on-boarding, product implementations, and adoption plans 

·        Be the voice of the customer and provide continuous feedback and new feature requests to our product engineering and internal teams

·        Use data and best practices to drive the usage and adoption of the Twixor platform

·        Build a strong reference able customer base, with ownership for maintaining customer satisfaction, and retention with the accounts in the portfolio

·        Build and maintain essential technical knowledge of the product, and guide the customer through the most relevant features and functionalities for their specific business needs

·        Collaborate with the Sales and Solutions, and help provide reference to new opportunities where applicable

·        Collaborate with internal teams and customers to define critical goals, and KPIs that will lead to value delivery

·        Uncover and manage customer risk that are related to customer outcomes, renewals or customer satisfaction

·        Document all pertinent customer information and conversations into our CRM database

·        Meet or exceed KPIs

Requirements:

·        3+ years of customer success roles with B2B enterprise software SaaS

·        Bachelor’s Degree or equivalent preferred

·        Proficient in driving solution and use case development with clients

·        Comfortable with technology, giving product new feature demos

·        Desire to innovate and strong attention to detail

·        Ability to communicate clearly and professionally, in writing and orally

·        Experience working with cross functional teams

·        Understanding of customer success metrics

·        Nice to Have: prior experience working with growth stage companies in B2B SaaS / Messaging

·        Nice to Have: exposure to low-code technology platforms, in industries like Banking, Healthcare, Retail and others

Location: Chennai, India

Notice Period: 30 days or Immediate

·