Company Overview

Twixor enables business transactions over messaging channels, orchestrating end-to-end fulfilment via digital customer journeys. Headquartered in Singapore, serving a global client base with patented technology for customer acquisition and engagement solutions.

Job Overview

Mid-Level role with 2 to 6 years of experience in Bangalore, offering client support and solutions. Twixor, a global leader in digital customer engagement, seeks a skilled professional to enhance customer experience and drive business growth.

Qualifications and Skills

• 2-6 years of experience in client support and solutions within the IT Services or IT Consulting industry
• Knowledge of messaging platforms like WhatsApp, FB Messenger, Telegram, etc.
• Experience in orchestrating digital customer journeys with automation tools
• Strong communication and collaboration skills to work with clients and internal teams
• Ability to identify opportunities for hyper-personalization and customer experience enhancements

Roles and Responsibilities

• Provide client support and solutions over messaging channels like WhatsApp, FB Messenger, etc.
• Orchestrate end-to-end fulfillment via digital customer journeys with intelligent automation
• Collaborate with clients to define menu-driven flows, intent-driven communications, and dynamic rich cards for hyper-personalization
• Ensure seamless transfer to live agents when human intervention is required for customer support
• Participate in customer acquisition and engagement projects for enhanced user experience

Notice period :30 days or immediate is first preferred.

Work Location: Bangalore (Onsite)