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Client Solution and Support
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Client Solution and Support6
Applications
6
Applications
About the Job
Skills
Company Overview
Twixor enables business transactions over messaging channels, orchestrating end-to-end fulfilment via digital customer journeys. Headquartered in Singapore, serving a global client base with patented technology for customer acquisition and engagement solutions.
Job Overview
Mid-Level role with 2 to 6 years of experience in Bangalore, offering client support and solutions. Twixor, a global leader in digital customer engagement, seeks a skilled professional to enhance customer experience and drive business growth.
Qualifications and Skills
- 2-6 years of experience in client support and solutions within the IT Services or IT Consulting industry
- Knowledge of messaging platforms like WhatsApp, FB Messenger, Telegram, etc.
- Experience in orchestrating digital customer journeys with automation tools
- Strong communication and collaboration skills to work with clients and internal teams
- Ability to identify opportunities for hyper-personalization and customer experience enhancements
Roles and Responsibilities
- Provide client support and solutions over messaging channels like WhatsApp, FB Messenger, etc.
- Orchestrate end-to-end fulfillment via digital customer journeys with intelligent automation
- Collaborate with clients to define menu-driven flows, intent-driven communications, and dynamic rich cards for hyper-personalization
- Ensure seamless transfer to live agents when human intervention is required for customer support
- Participate in customer acquisition and engagement projects for enhanced user experience
Notice period :30 days or immediate is first preferred.
Work Location: Bangalore (Onsite)
About the company
Industry
IT Services and IT Consul...
Company Size
51-200 Employees
Headquarter
Singapore
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