Client Solution and Support
Client Solution and Support16
Applications
16
Applications
Bangalore
Full-Time
Mid-Level: 4 to 6 years
Posted on May 15 2024
About the Job
Skills
Solutions
Client Support
Consulting
Consulting solution
Customer Support
SaaS Client Support
Company Overview
Twixor enables business transactions over messaging channels and orchestrates digital customer journeys with intelligent automation across various industries. Headquartered in Singapore, with a global client base including Fortune 500 companies.
Job Overview
Mid-Level: 4 to 6 years of experience, Full-Time job in Bangalore, at Twixor - an innovative company re-imagining customer engagements on messaging channels.
Qualifications and Skills
- 2-6 years of experience in client support and solutions within the IT Services or IT Consulting industry
- Knowledge of messaging platforms like WhatsApp, FB Messenger, Telegram, etc.
- Experience in orchestrating digital customer journeys with automation tools
- Strong communication and collaboration skills to work with clients and internal teams
- Ability to identify opportunities for hyper-personalization and customer experience enhancements
Roles and Responsibilities
- Provide client support and solutions over messaging channels like WhatsApp, FB Messenger, etc.
- Orchestrate end-to-end fulfillment via digital customer journeys with intelligent automation
- Collaborate with clients to define menu-driven flows, intent-driven communications, and dynamic rich cards for hyper-personalization
- Ensure seamless transfer to live agents when human intervention is required for customer support
- Participate in customer acquisition and engagement projects for enhanced user experience
Notice period :30 days or immediate is first preferred.
Work Location: Bangalore (Onsite)
About the company
The world has changed. Enterprises are re-imagining customer engagements on social and messaging channels preferred by their customers, thereby enabling structure in an inherently unstructured medium.
We enable business transactions over messaging channels. We orchestrate end-to-end fulfilment via digital customer journeys over all messaging channels, powered with intelligent business process au ...Show More
The world has changed. Enterprises are re-imagining customer engagements on social and messaging channels preferred by their customers, thereby enabling structure in an inherently unstructured medium.
We enable business transactions over messaging channels. We orchestrate end-to-end fulfilment via digital customer journeys over all messaging channels, powered with intelligent business process automation, across banking, insurance, retail, fmcg, logistics, travel, healthcare and other industries. Menu driven flows where customers choose their service, intent driven communications via AI and natural language processing (NLP) engines, seamless transfer to live agents requiring human intervention, dynamic rich cards to improve user experience â all enable hyper-personalization, elevate customer experience, improve customer loyalty, lower customer acquisition and service costs, and increase revenue.
Twixor is headquartered in Singapore, with offices pan-India, and serving a global client base, several of who are in the Fortune 500. Using patented technology, Twixorsâ low-code Digital Process Automation enables enterprises with customer acquisition and customer engagement solutions over all messaging channels (WhatsApp, FB Messenger, Telegram and more).
We invite you to join us on this journey of accelerated digital transformation.
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Industry
IT Services and IT Consul...
Company Size
51-200 Employees
Headquarter
Singapore
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