Company Overview

Twixor, headquartered in Singapore with offices across India, specializes in enabling business transactions via messaging channels. We automate intelligent business processes over these platforms for diverse industries like banking, insurance, retail, and healthcare. Our technology enhances customer engagement through AI-driven communication and seamless human intervention, while our innovative solutions serve numerous global clients, including Fortune 500 companies. Join us to accelerate digital transformation.

Job Overview

We are seeking a Junior Chatbot Developer Designer to join our team in Chennai on a full-time basis. The ideal candidate will possess a minimum of 1 year and a maximum of 3 years of relevant work experience. You will play a key role in developing sophisticated chatbot solutions to improve customer engagement and experiences over multiple messaging channels.

Qualifications and Skills

• Proven experience in conversational design, creating intuitive and helpful chatbot interactions that lead to positive user experiences.
• Familiarity with chatbot development platforms, enabling the creation and management of efficient bot solutions for various applications.
• Demonstrated skills in data analysis to interpret user interactions and improve chatbot functionality and user satisfaction.
• Experience with chatbot development, ensuring bots are engaging and provide value-added services across customer interaction points.
• Proficiency in using the Microsoft Bot Framework to build, test, and deploy chatbots efficiently and effectively.
• Understanding of dialogue flow bot design to create natural language processing (NLP) based communication paths for user engagement.
• Capability to think like a relevant bot developer, anticipating user needs, potential issues, and incorporating feedback loops for continual improvement.
• Must have problem-solving skills and the ability to work independently while contributing to team objectives and projects.

Roles and Responsibilities

• Design and develop chatbots that provide comprehensive solutions for enterprise clients within various messaging channels.
• Collaborate with stakeholders to understand their requirements and translate these into effective chatbot functionalities.
• Utilize conversational design principles to craft engaging and user-friendly communication flows in chatbots.
• Employ data analysis to continuously refine and optimize chatbot performance and user satisfaction.
• Implement AI and NLP techniques to ensure chatbots deliver accurate and context-relevant responses to users.
• Conduct regular testing and troubleshooting to maintain high performance and efficiency of chatbots.
• Work under the guidance of senior developers to learn and apply the latest developments and trends in chatbot technology.
• Provide technical support and training to stakeholders regarding chatbot usage and modifications as required.

Notice period: Below 30 days.

Work Location: Chennai