Company Overview

Twixor specializes in orchestrating digital customer journeys over messaging channels with intelligent business process automation. We enable enterprises across various sectors to enhance customer engagement through hyper-personalization and improved user experience. Headquartered in Singapore, with offices across India, Twixor leverages patented low-code technology to provide customer acquisition and engagement solutions globally, including Fortune 500 clients. Visit us at Twixor.

Job Overview

We are seeking a Junior Chatbot Developer to join our team at Twixor. This full-time role is based in our dynamic Singapore office. The ideal candidate will have 1 to 3 years of relevant work experience in developing chatbot solutions and integrating APIs. You will work closely with a team of experts in using technologies like Dialogflow, Microsoft Bot Framework, and Amazon Lex to empower our customers with cutting-edge conversational AI solutions.

Qualifications and Skills

• Proficiency in Dialogflow for creating conversational interfaces (Mandatory skill).
• Experience with APIs Integration to enable seamless communication between systems (Mandatory skill).
• Familiarity with Microsoft Bot Framework to build and connect intelligent bots (Mandatory skill).
• Strong knowledge in Python for developing efficient automation scripts and applications.
• Understanding of Natural Language Processing to enhance chatbot interactions and customer engagement.
• Hands-on experience with Amazon Lex in building conversational interfaces using voice and text.
• Ability to implement Machine Learning Algorithms to optimize and personalize chat responses and interactions.
• Competency in JavaScript for enhancing front-end functionalities and user interactions in web-based applications.

Roles and Responsibilities

• Develop and deploy chatbot solutions that cater to various industries like banking, retail, and healthcare.
• Collaborate with cross-functional teams to integrate chatbots with existing business processes and systems.
• Utilize NLP engines to enhance AI-driven communications and customer interactions.
• Optimize chatbots to ensure a seamless transition between automated interaction and human agents when required.
• Continuously monitor and update chatbot functionalities to improve user experience and engagement.
• Assist in the development of menu-driven flows for customers to easily navigate and access the services they need.
• Implement dynamic rich cards and interactive elements to improve the overall customer journey.
• Stay updated with the latest industry trends and integrate innovative solutions into chatbot design and functionalities.

Work Location: Chennai

Notice Period: Below 30 days.