Company Overview

Twixor is an innovative company leading the transformation of customer engagement over social and messaging channels. Headquartered in Singapore, Twixor orchestrates digital customer journeys with intelligent process automation across various industries, including banking, retail, and healthcare. Serving a global client base, our patented low-code Digital Process Automation empowers enterprises to enhance customer engagement. Join us to be part of this exciting digital transformation.

Job Overview

We are seeking a Junior Chatbot Developer to join our team in Chennai. This is a full-time role that requires a minimum of 1 to 3 years of relevant experience. The ideal candidate will have a passion for creating intelligent chatbot solutions using cutting-edge technology and will play a vital role in designing and implementing chatbots to engage customers effectively.

Qualifications and Skills

• Proven experience in developing chatbots on any platform is a must to ensure you can effectively execute projects. (Mandatory skill)
• Expertise in Dialogflow is required to build scalable and intelligent chatbot applications. (Mandatory skill)
• Experience with Microsoft Bot Framework to create adaptable and competent chatbot solutions. (Mandatory skill)
• Solid understanding of Natural Language Processing to handle complex language data and improve bot interactions.
• Knowledge of Rasa for configuring robust and flexible conversational AI experiences.
• Proficiency in Node.js for building efficient and scalable backend services for chatbot functionalities.
• Familiarity with Speech Recognition technology to enhance voice-based interaction capabilities of chatbots.
• Experience working with RESTful APIs to integrate various services and enhance bot performance.

Roles and Responsibilities

• Develop, test, and maintain chatbot applications using industry-standard frameworks and technologies.
• Collaborate with design and business teams to understand requirements and deliver effective conversational solutions.
• Implement natural language understanding solutions to enable intent-driven interactions.
• Work on enhancing chatbot capabilities with seamless integration of third-party APIs.
• Optimize chatbot performance continuously based on user feedback and analytics data.
• Ensure a high-quality user experience by refining conversation flows and improving response accuracy.
• Research and integrate the latest AI and NLP advancements into chatbot frameworks to maintain innovation.
• Provide technical support and training to internal teams to ensure effective use of chatbot functionalities.

Work Location: Chennai (Work from office)

Notice Period:Below 30 days