Company Overview

Twixor specializes in re-imagining customer engagements on preferred social and messaging channels, facilitating structured communication in an otherwise unstructured medium. With solutions spanning industries like banking, retail, logistics, travel, and healthcare, Twixor enhances customer experiences using advanced technologies like AI and NLP engines. Headquartered in Singapore and with offices in India, Twixor serves a global clientele, offering low-code digital process automation. Visit us at Twixor.

Job Overview

We are seeking a Junior Chatbot Developer to join our team in Chennai for a full-time position. Candidates should have 1 to 3 years of experience in building chatbots and be adept in using Dialogflow, Microsoft Bot Framework, and other platforms. The role demands a strong understanding of natural language processing and related technologies to augment our messaging solutions and digital transformation initiatives.

Qualifications and Skills

• Proficient in Dialogflow with hands-on experience in developing scalable chatbots (Mandatory skill).
• Experience with Microsoft Bot Framework for building AI conversational interfaces (Mandatory skill).
• Demonstrated experience in chatbot development across any platform is a must (Mandatory skill).
• Strong understanding of natural language processing (NLP) technologies and applications.
• Competence in TensorFlow and machine learning models for enhancing chatbot capabilities.
• Familiarity with RESTful APIs to ensure robust and seamless backend integration with chatbots.
• Ability to develop intuitive, menu-driven dialogue flows and seamless user experiences.
• Understanding of customer engagement and digital transformation processes in IT services.

Roles and Responsibilities

• Create efficient and scalable chatbot solutions using Dialogflow and Microsoft Bot Framework.
• Implement natural language processing techniques to enhance conversational engagement.
• Integrate chatbots with various messaging platforms like WhatsApp, FB Messenger, and Telegram.
• Collaborate with cross-functional teams to design and optimize digital customer journeys.
• Develop rich, dynamic interactions for users to improve overall experience and satisfaction.
• Ensure seamless transition between chatbot-driven interactions and live agent handoffs.
• Employ machine learning frameworks, such as TensorFlow, for continuous chatbot optimization.
• Contribute to the ongoing improvement of chatbot-related processes and strategies.

Work Location: Chennai

Notice Period: Below 30 days