Company Overview

Twixor, headquartered in Singapore and operating worldwide, is a leader in transforming customer engagement through messaging channels. Our patented low-code Digital Process Automation technology empowers businesses with streamlined customer acquisition and engagement solutions. Serving industries including banking, healthcare, and retail, and boasting a global client base including Fortune 500 companies, Twixor is at the forefront of digital transformation. Join us on this exciting journey to elevate customer experiences through innovative technological solutions.

Job Overview

We are seeking a Junior Chatbot Developer to join our dynamic team in Chennai. The ideal candidate will have 1 to 3 years of work experience and be well-versed in Dialogflow, API Integration, and chatbot development. You will work full-time, contributing to the development of intelligent chatbots that enhance customer interaction experiences. This role is crucial in implementing cutting-edge NLP solutions and ensuring seamless integrations to meet diverse client needs.

Qualifications and Skills

• Proven experience in Dialogflow for developing conversational AI applications (Mandatory skill).
• Expertise in API Integration to connect various services and applications (Mandatory skill).
• Practical experience as a Chatbot Developer with demonstrated projects (Mandatory skill).
• Solid understanding of Natural Language Processing techniques to enhance chatbot capabilities.
• Experience with Microsoft Bot Framework for building and deploying intelligent bots.
• Strong problem-solving skills and ability to handle complex software development tasks.
• Excellent communication skills to collaborate with cross-functional teams effectively.
• Ability to work independently and manage multiple projects with keen attention to detail.

Roles and Responsibilities

• Design and implement chatbot solutions that improve customer experience across messaging channels.
• Integrate bot functionalities with different APIs to enhance service offerings and data utilization.
• Collaborate with designers and product managers to create user-friendly conversational interfaces.
• Conduct testing and troubleshooting to ensure smooth deployment and operation of chatbots.
• Continuously improve chatbot functionality by incorporating client feedback and technological advances.
• Maintain documentation and provide technical support for deployed bots to ensure optimal performance.
• Stay updated with industry trends to develop innovative and competitive chatbot solutions.
• Participate in agile development cycles, contributing to continual improvement processes.

Work Location: Chennai

Notice period: Below 30 days.