Company Overview

Twixor is a pioneering enterprise headquartered in Singapore with a global client base, specializing in customer engagement solutions across messaging channels through intelligent business process automation. Serving industries like banking, insurance, retail, and more, Twixor leverages AI and NLP to enhance customer experiences with hyper-personalization. With innovative low-code Digital Process Automation, Twixor empowers Fortune 500 companies, facilitating digital transformations efficiently. Learn more at Twixor's website.

Job Overview

We are seeking a Mid-Level Business Analyst to join our Mumbai team on a full-time basis. The role focuses on enabling seamless digital customer engagements. You will work with cutting-edge technologies and redefine business transactions across various messaging platforms. With a maximum of 6 years of work experience, you’ll be pivotal in optimizing processes for our diverse clientele.

Qualifications and Skills

• Proven experience in requirement gathering and a profound understanding of business needs and translating them into actionable insights. (Mandatory skill)
• Expertise as a business analyst within the banking, financial services, (Housing Loan, Personal Loan, Gold Loan, account etc., and insurance (BFSI) industry, showcasing a track record of successful projects. (Mandatory skill)
• Strong process mapping skills to visualize and enhance workflows for better efficiency.
• Problem-solving prowess to address challenges with innovative and practical solutions.
• Critical thinking skills to analyze complex issues and develop strategic plans for improvement.
• Proficiency in documentation for creating clear, concise, and comprehensive requirements and reports.
• Exceptional stakeholder management skills to engage with clients and teams effectively, ensuring alignment with business objectives.
• Experience in BFSI as a Business analyst with insights into market trends and customer preferences. (Mandatory skill)

Roles and Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements for digital transformation projects.
• Create detailed process maps and workflow diagrams to optimize and automate business processes.
• Conduct extensive market research to understand industry trends and customer preferences, feeding insights into product development.
• Work closely with cross-functional teams, including IT and operations, to ensure seamless execution of projects.
• Identify areas for improvement, propose solutions, and implement changes to enhance productivity and customer satisfaction.
• Serve as a liaison between the development team and business stakeholders, facilitating clear communication and understanding.
• Ensure compliance with industry standards and regulatory requirements in all project initiatives.
• Prepare and present project status reports to leadership, highlighting key achievements and potential risks.

Notice Period: Below 30 days

Work Location: Mumbai (Work from office)