Company Overview

Twixor is a leading provider of digital customer engagement solutions, enabling businesses to conduct transactions over messaging channels. With a global client base and a focus on industries such as banking, insurance, retail, logistics, and healthcare, Twixor is at the forefront of accelerated digital transformation. Headquartered in Singapore, Twixor has offices across India and is known for its patented technology and low-code Digital Process Automation.

Job Overview

We are seeking a highly skilled and experienced Business Analyst to join our dynamic team at Twixor. As a Business Analyst, you will be responsible for analyzing business processes, identifying areas for improvement, and implementing effective solutions. This is a mid-level position with 4 to 6 years of experience. The job location is Chennai, Tamil Nadu, India, and it is a full-time employment opportunity.

Qualifications and Skills

• 4 to 6 years of experience as a Business Analyst
• Bachelor's degree in Business Administration, Computer Science, or related field
• Strong analytical and problem-solving skills
• Solid understanding of business processes and workflows
• Experience in conducting market research and analysis
• Proficiency in Microsoft Excel, PowerPoint, and Outlook
• Excellent communication and presentation skills
• Ability to work effectively in cross-functional teams
• Experience in proposal writing and reporting metrics

Roles and Responsibilities

• Analyze and document business processes and requirements
• Identify areas for improvement and propose effective solutions
• Collaborate with cross-functional teams to gather and analyze data
• Conduct market research and analysis to identify industry trends
• Create and maintain project documentation, including user stories and use cases
• Collaborate with stakeholders to define project scope and objectives
• Develop and maintain business intelligence reports and dashboards
• Provide support and guidance to development teams during the implementation phase
• Monitor and evaluate project performance using key metrics
• Provide recommendations for continuous process improvement