Company Overview

Twixor is a global leader in enabling business transactions over messaging channels. We provide end-to-end fulfilment via digital customer journeys with intelligent business process automation. With a presence in Singapore and offices across India, we serve a diverse range of industries, including banking, insurance, retail, logistics, travel, and healthcare. Join us on our journey of accelerated digital transformation.

Job Overview

We are looking for a skilled Business Analyst with 4 to 6 years of experience to join our team at Twixor. As a Business Analyst, you will be responsible for analyzing business processes, identifying areas for improvement, and implementing effective solutions. This is a full-time position based in Chennai, Tamil Nadu, India.

Skills

• 4 to 6 years of experience as a Business Analyst
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience in cross-functional partnerships and stakeholder management
• Solid market knowledge and understanding of industry trends
• Proficiency in Microsoft Excel, PowerPoint, and Outlook
• Experience in proposal writing and reporting metrics
• Ability to work independently and in a team environment

Roles and Responsibilities

• Analyze business processes and requirements, and provide recommendations for improvement
• Collaborate with cross-functional teams to gather and document business needs
• Design and develop functional specifications, use cases, and user stories
• Perform data analysis and interpretation to drive business insights
• Create and maintain project documentation, including process flows and system diagrams
• Conduct stakeholder meetings and facilitate communication between business units
• Assist in the implementation and testing of new systems and processes
• Monitor and evaluate the performance of implemented solutions
• Provide training and support to end-users
• Post securing the order, takeover all customer tech interaction from point of view of meeting all intended solution commitments and objective.
• Acquire knowledge and co-opt modern day technologies (AI, ML, BOT, RPA, etc)

Notice Period: 30 days or immediate.

Work Location: Chennai