We have multiple job roles:

IT Service Desk (L1) - Voice Process | Hyderabad (WFO) | 5 Days | Free Cab Facility | 

Office Location: Nanakramguda (Financial District) Hyderabad

Interview Process: F2F - 08 Feb 2025 (Saturday) - 10 AM IST

Prefer candidates who can join in 0-45 Days only.

Exp Level: 1-3 Years

CTC: 3.5 LPA - 5.5 LPA Max (Net CTC) 

Benefits: PF, Paid Leaves, Paternity Leave, Gratuity, 

Other Benefits: Health Insurance, Parental Insurance (Subsidized), Life Insurance, Free Transport within the city (up to 30 Kms), Annual Medical Checkup, Weekly Doctor Consultation in office.

Working: 5 Days Per Week (Rotational Roaster)

Scope of Work:

As a Level 1 Service Desk Associate, you will play a crucial role in providing technical support and assistance to end-users. Your responsibilities will include:

Incident Resolution: Responding to and resolving IT-related incidents and service requests escalated from the Level 1 Service Desk team.

Troubleshooting: Diagnosing and troubleshooting hardware and software issues, both remotely and in-person, to ensure timely issue resolution.

Voice based Technical Support: Providing guidance and support to end-users in using IT systems, applications, and hardware effectively.

Escalation: Escalating complex technical issues to Level 2 support or relevant teams when necessary, while maintaining ownership of the incident.

Documentation: Documenting all incident details, including steps taken to resolve the issue, in a knowledge base for future reference.

Adherence to SLAs: Meeting or exceeding service level agreements (SLAs) for incident response and resolution times.

Skills Required: Assisting issues related to office365, Outlook, Teams, MAC OS.