·        Patient Receiving from Admission desk

·        Patient escort from admission desk to ward and briefing them about the facility and the discharge process for both insurance and cash patients.

·        Daily rounds to be conducted and issues highlighted to be documented and submitted to the centre manager on daily basis.

·        Ensure that the issues are closed in 24 hours, escalation to be done in case of open issues.

·        Baby gift to be issued to the patient after the birth and the same to be documented.

·        Discharge summaries- Coordination with Billing & Insurance Team. Preparing for the discharges a day before to reduce the discharge time.

·        Checking on tentative bill amount of the patient and communicating the same. Ensuring that the bill is signed and advance is paid as per the regulations.

·        Birth & Death certification Registration & Updating. Handling the queries regarding the same.

·        Patient feedback to be collected for all IP and Redressal of issues highlighted by the patients.

·        Bed Management

• ·        Ensuring that the room is ready post discharge.