Benefits: ESIC/ Mediclaim, PF, Gratuity, CL, SL, PL etc..

Qualification: Graduate or Diploma/ B Tech in EE, ME, Automobile.

Experience: 2 to 6 yrs. in same field

Product & Brand to be handled:

Godrej Forklift, Stacker, Hand Pallet Trolley, Battery operated platform trucks etc.. 

Job Description:

• Responsible for Service co-ordination for Godrej division 
• Preparation and monitoring of warranty and AMC visits on weekly & monthly basis. Advance planning on deployment of engineers. 
• Co-ordination with Principal's for service and parts related support. 
• Technical support to engineers on field issues for resolution. 
• Monthly invoicing to Principal and customers against visits and paid jobs.
• Interaction with customers on satisfaction of services rendered and take corrective actions to improve upon. 
• Regular meetings with key customers. 
• MIS reports on service activity on weekly and monthly basis. 
• Monthly service meetings with engineers. 
• Call assigning on daily basis. 
• New machine registration & SAP entry to Godrej. 
• FSR Portal handling & claim submission. 
• Handling of AFDC for machine sales.