Company Overview

Trupoint It and Consulting is a management consulting firm that offers advisory and implementation services to organizations to improve their business strategy, organizational performance, and operational processes. With a team of 11-50 employees, we are dedicated to providing our clients with the highest level of expertise and professionalism. Visit our website at www.trupoint.com for more information.

Job Overview

We are currently seeking a Customer Service Representative to join our team at Trupoint It and Consulting. As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring customer satisfaction. This is a full-time position based in Airoli, Maharashtra, India, with an employment type of Full-Time. This role is open to candidates with less than 1 year of experience.

Qualifications and Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multi-task and manage time effectively
• Attention to detail and accuracy
• Ability to work in a fast-paced and team-oriented environment
• Basic computer skills and proficiency in MS Office
• Customer-oriented mindset with a passion for delivering exceptional service
• Ability to remain calm and professional during challenging situations
• Familiarity with CRM systems and customer support tools is a plus

Roles and Responsibilities

• Provide exceptional customer service by promptly and accurately responding to customer inquiries
• Assist customers in troubleshooting and resolving product or service-related issues
• Handle customer complaints and provide appropriate solutions
• Process orders, returns, and exchanges in a timely manner
• Maintain customer records by updating account information and managing customer profiles
• Collaborate with other departments to ensure customer satisfaction and efficient resolution of customer issues
• Identify and escalate priority issues to the appropriate team or department
• Assist with customer onboarding and product/service demonstrations
• Keep abreast of product updates, industry trends, and customer feedback to provide recommendations for improvement
• Meet or exceed established performance targets, including customer satisfaction, productivity, and quality metrics