-Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity.

- Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession

-Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements

- Responsible in maintaining MIS and closely work for Preparation of Final work Report.

- Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's.

- Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation.

- Responsible for handling customers of Lawns & Beyond project contains entire customer data base.

- Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process.

- Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.

- Managing post booking customer services till delivery /possession stage.

- Collection of payment dues, against demands generated with construction progress

- Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document