Job Title: Customer Relationship Management

Location: TruelyMarry, Kanpur

Type: Full-time, Work from Office (Females Only)

Experience: Freshers welcome, must be a graduate

About TruelyMarry:

TruelyMarry is a leading matrimonial platform dedicated to connecting individuals with their perfect match. With over 14 years of experience, we provide personalized matchmaking services to help our clients find meaningful and lasting relationships.

Position Overview:

We are looking for a Client Services Manager to join our team in Kanpur. This is a full-time, work-from-office role exclusively for female candidates. Freshers are encouraged to apply, provided they have completed their graduation. This role is ideal for someone with strong communication skills, a professional attitude, and a passion for helping others.

Key Responsibilities:

• Assist clients with queries and provide solutions to ensure a smooth experience on our platform.
• Manage client relationships, offering guidance and support throughout the matchmaking process.
• Coordinate with various departments to ensure timely and efficient service delivery.
• Handle client accounts, updates, and data management with attention to detail.
• Address client concerns and escalate issues when necessary.
• Participate in training sessions to stay updated on our services, policies, and client engagement techniques.

Requirements:

• Education: Graduate in any discipline.
• Communication Skills: Excellent verbal and written communication skills in English and Hindi.
• Customer-Oriented: A positive and professional attitude with a focus on delivering excellent client service.
• Organizational Skills: Ability to handle multiple tasks, prioritize effectively, and maintain attention to detail.
• Problem-Solving Skills: Ability to address client issues with patience and provide effective solutions.
• Technical Skills: Basic knowledge of MS Office and familiarity with online platforms.

What We Offer:

• Competitive salary and growth opportunities.
• Supportive and professional work environment.
• Opportunity to be a part of a meaningful industry that connects lives and builds families.

If you’re passionate about making a difference and helping others find love, we’d love to have you on our team!

To Apply:

Please send your resume and a brief cover letter to hr@truelymarry.com with the subject line "Client Services Manager Application."