Manager (Process Excellence)

Manager (Process Excellence) is responsible for ensuring that an organization's processes, operations, and activities adhere to regulatory guidelines, industry standards, and internal policies. Their primary focus is to establish and maintain a systematic approach to compliance & excellence with relevant laws, regulations, and best practices. This role involves overseeing and managing compliance programs, monitoring processes, and collaborating with various departments to mitigate risks and maintain a culture of integrity.

The job description for a Manager (Process Excellence) may include the following responsibilities:

1. Developing Strategies: Design and implement strategies for maintaining and improving process compliance across the organization. Stay up-to-date with relevant laws, regulations, and industry standards to ensure compliance efforts are current and effective.
2. Policy and Procedure Management: Create, review, and update internal policies and procedures to align with compliance requirements. Ensure that employees are aware of and understand these policies and procedures.
3. Risk Assessment: Identify potential compliance risks within various operational processes. Conduct risk assessments to evaluate the impact of non-compliance and develop mitigation plans.
4. Monitoring and Auditing: Establish a process for ongoing monitoring and auditing of operational processes to identify any deviations from compliance standards. Conduct regular internal audits to assess compliance levels and address any issues.
5. Training and Education: Develop training programs to educate employees about compliance requirements, policies, and procedures. Provide guidance and resources to support a culture of compliance awareness.
6. Collaboration: Work closely with cross-functional teams, such as Legal, Regulatory Affairs, Quality Assurance, and Operations, to ensure alignment on compliance initiatives and resolve compliance-related issues.
7. Reporting and Documentation: Maintain accurate records of compliance efforts, audit results, and corrective actions taken. Prepare and present compliance reports to senior management and relevant stakeholders.
8. Incident Management: Respond to compliance incidents or breaches promptly and effectively. Investigate incidents, determine root causes, and implement corrective actions to prevent future occurrences.
9. Continuous Improvement: Identify opportunities to enhance compliance processes and make recommendations for process improvements. Stay informed about emerging compliance trends and best practices.
10. Regulatory Liaison: Serve as a point of contact for regulatory agencies, ensuring proper communication and collaboration. Stay informed about changes in regulations and proactively adjust processes to remain compliant.
11. Ethics and Integrity: Uphold the organization's ethical standards and promote a culture of integrity and accountability throughout the company.
12. Performance Evaluation: Establish metrics and key performance indicators (KPIs) to measure the effectiveness of compliance programs. Regularly assess and report on compliance performance to management.

Qualifications and Requirements:

• A bachelor's degree in a relevant field such as Engineering. A master's degree may be preferred
• Several years of experience in compliance management, preferably in a regulated industry
• In-depth knowledge of Six Sigma methodologies, ISO standards, relevant laws, regulations, and industry standards
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to lead and collaborate with cross-functional teams
• Attention to detail and ability to manage complex processes
• Professional certifications in compliance, such as Certified Compliance and Ethics Professional (CCEP), may be advantageous

Overall, the Manager (Process Excellence) plays a critical role in safeguarding the organization's reputation and minimizing legal and regulatory risks by ensuring adherence to compliance requirements throughout the organization's operations.