Experience: 3-5 years 

Location: Remote

Company: Troopr Labs Inc

At Troopr Labs, we are building the AI automation platform that powers over 3000 companies worldwide. Founded in 2019, our vision is to boost workplace productivity through seamless AI integration, with AI copilots trained on company data to automate routine tasks and optimize processes as partners to human teams. We're shaping AI's transformative role across modern workplaces. 

As a Customer Success Manager at Troopr, you'll champion the adoption and success of our AI-powered support automation platform, Enjo, within enterprises.

Who you are:

• Customer-centric, passionate about exceptional client experiences
• Excellent communicator adept at building strong client relationships
• Passionate about AI's potential in transforming customer support
• Understands complex technical products and articulates capabilities
• Have a successful track record in managing large enterprise customer relationships.

What you'll do: 

• Lead customer onboarding, product demonstration ensuring smooth implementation
• Build strong lasting relationships with key stakeholders at customers
• Monitor customer health, proactively address concerns for high satisfaction
• Identify upsell/cross-sell opportunities to drive expansion
• Collaborate across internal teams to resolve customer issues promptly

Why us: 

We are a small tightly knit team building world class software products used by companies like Spotify, Starbucks, Netflix and Snowflake. This is a full time remote position with the opportunity to work with the founders and make a direct and immediate impact on the productivity of 1000s of teams around the world. This is a ground-up opportunity to build a product that redefines employee and customer support