Job Description

We are looking for a Shift Incharge and Rider Shift In charge for our stores Operations.

SI responsibilities:

• Develop & administer onsite assessment procedures, including interviewing & testing dozens of prospective picker/packer candidates on a weekly basis

• Develop & administer onsite training procedures, including onboarding dozens of prospective picker/packer candidates on a weekly basis

• Ensure a smooth picker/packer hiring and onboarding process & that all candidates are moved through the hiring and onboarding process in a timely manner

• Ensure that there's always the picker/packer supply by creating a pipeline for longer purpose.

• Ensure delivery is done as per Zepto operational standards and requirements.

• Supervise the pickers/packers on material handling the shipments.

• Planning the picker/packers as per available order capacity and allocating orders for deliveries.

• Ensure all team members are trained and are aware of Zepto operational standards.

• Ensuring that orders are assigned and delivered within the given SLA, any tech issue to be highlighted on real time.

• Prepare day end Reports; Check and revert on mails.

RSI responsibilities:

• Develop & administer onsite assessment procedures, including interviewing & testing dozens of prospective Rider candidates on a weekly basis

• Develop & administer onsite training procedures, including onboarding dozens of prospective Rider candidates on a weekly basis

• Ensure a smooth Rider hiring and onboarding process & that all Rider candidates are moved through the hiring and onboarding process in a timely manner

• Ensure that there's always the rider supply by creating a pipeline for longer purpose.

• Ensure delivery is done as per Zepto operational standards and requirements.

• Supervise the riders on material handling the shipments.

• Planning the riders as per available order capacity and allocating orders for deliveries.

• Ensure all team members are trained and are aware of Zepto operational standards.

• Ensuring that orders are assigned and delivered within the given SLA, any tech issue to be highlighted on real time.

• Prepare day end Reports; Check and revert on mails.

• Collection of cash, accounting and reconciliation of same.

• Participate in delivering the shipment/pickup as per operational requirement to the customer when required.

• Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR.

• Adhering & supporting the organization into seamless adoption of new policies & process.

• Track undelivered shipments and call customer to identify reasons for non-delivery.

• Track rider performance at a real time basis to ensure all deliveries are completed as per plan.

• Provide support to the riders enroute and take necessary actions.

• Ensuring High Delivery % and less RTO, while maintaining the desired Csat and cx NPS score.

Benefits

•      Steep learning curve from day one

•      An awesome team spirit and an exciting workplace with a dynamic and international environment.

•      This role is on Third party Payroll.

Salary Details:

Salary

Shift In-charge - up to 21000 monthly net take home

Rider Shift In-charge - up to 20000 monthly net take home