Bangalore
Full-Time
Mid-Level: 4 to 6 years
Posted on Nov 17 2023

About the Job

Skills

Mastery of the Amadeus Global Distribution System (GDS)
Strong customer service skills are vital in the air ticketing industry
Experience in Online Air Ticketing
Time Management
Knowledge of Fare Structure
knowlwdge of route fare and industry regulations and tight deadlines

Flight Reservations:

  • Utilize Amadeus to make flight reservations according to customer preferences and specifications.
  • Provide information on flight options, schedules, and fares to assist customers in making informed decisions.

Ticketing and Issuance:

  • Issue electronic and paper tickets using Amadeus system, ensuring accuracy in passenger details and travel information.
  • Verify ticket information, including pricing, rules, and restrictions.

Customer Service:

  • Address customer inquiries, concerns, and requests related to air travel.
  • Assist passengers with rebooking, cancellations, and modifications to existing reservations.

Documentation:

  • Ensure all necessary travel documents and visas are in order before completing ticket issuance.
  • Maintain accurate and organized records of transactions and customer interactions.

Compliance and Regulations:

  • Stay informed about airline policies, industry regulations, and changes in Amadeus functionality.
  • Ensure compliance with airline and industry standards in all ticketing procedures.

Collaboration:

  • Collaborate with colleagues, airline representatives, and other stakeholders to resolve issues and provide efficient service.
  • Work closely with other departments to coordinate travel arrangements for group bookings or special requests.

Problem Resolution:

  • Address and resolve booking discrepancies, payment issues, and other challenges that may arise during the ticketing process.

Continuous Learning:

  • Stay updated on Amadeus system updates and enhancements through training sessions and self-directed learning.


About the company

TRAWEL MART was conceptualized in 2008 as a joint collaboration between Mr. K. Mohan Sundar, Founder and Managing Director, and Mr. Meda S Kiran Setty Co-founder, with the desire to create an innovative travel company that makes travel affordable across the world and explore new and undiscovered destinations in the travel industry. Thus, helping a longing Traveller travel in the direction of their ...Show More

Industry

Leisure, Travel & Tourism...

Company Size

51-200 Employees

Headquarter

Bangalore, Karnataka

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