Knowledge of Airline Systems: Familiarity with computerized airline reservation systems (GDS) such as Amadeus, Sabre, or Galileo.

Customer Service Skills: Strong interpersonal skills and the ability to handle customer inquiries and concerns with professionalism and patience.

Attention to Detail: Accuracy in processing bookings and issuing tickets to prevent errors.

Communication Skills: Clear and effective communication, both verbal and written.

Problem-Solving: Ability to quickly and effectively resolve issues and provide solutions to customers.

Multitasking: Handle multiple bookings and inquiries simultaneously, especially during peak travel times.

Geographical Knowledge: Basic understanding of global geography and airline routes.

Sales Skills: Ability to upsell and cross-sell additional services to maximize revenue.

Time Management: Efficiently manage time to meet customer needs promptly.

Teamwork: Collaborate with colleagues and other departments to ensure smooth OPERATIONS.

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operations.