Job Description

Experience- Fresher to 1.5 Year

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Addressing consumer problems and suggesting an efficient solution with empathy and professionalism.

If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer.

The customer care executives also take care of social media emails, internal communications, and mediums to inform customers about recent updates or schemes for the products.

They assist the customers in picking out the right product by their needs and budget.

The executives should follow a personalised way of communicating that will help the consumers to know that their problems are being heard and understood.

Having strong product knowledge is a must for customer support executives and predicting the needs of the customers.

Taking feedback from the customers and highlighting their concerns and needs.

Basic technical knowledge will help in utilising the customer support tool