Customer Retention Executive

3

Applications

Indore
Full-Time
Junior: 1 to 3 years
15K - 20K (Per Month)
Posted on May 29 2023

Not Accepting Applications

About the Job

Skills

communication Skills
Accounting
convincing

We are looking for a dynamic Customer Retention Executive to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.


Roles & Responsibilities:

  • Communicating with customers and analyzing customer behavior.
  • Gathering information about customer complaints.
  • Developing aggressive retention strategies based on customer feedback.
  • Negotiating with customers to renew contracts and retain business.
  • Meeting with the sales team to propose customer retention solutions.
  • Writing and presenting customer behavior reports.
  • Building positive relationships with customers and business associates.

Skills Required:

  • Bachelor's degree in related field.
  • Minimum 1 year of work experience in a similar role.
  • Excellent customer service skills.
  • Strong conflict resolution skills.
  • Ability to remain calm and professional in stressful situations.
  • Advanced communication and interpersonal skills.


About the company

TRACKNOVATE MOBILE RESOURCE MANAGEMENT PRIVATE LIMITED is a company based out of Vijay Nagar, INDORE, Madhya Pradesh, India.

Industry

Busine

Company Size

11-50 Employees

Headquarter

INDORE