Job Responsibilities

• Managing Planning & Execution of day-day Operations.
• Ensure clients are properly greeted upon their arrival.
• Ensuring and providing flawless, upscale, professional and high-class guest service experiences.
• Analyzing customer feedback and providing strategic direction to continuously improve overall rating.
• Responding to guests needs and anticipating their unstated ones.
• Roaster Planning, Week-off scheduling.
• Contributing to the development of customer satisfaction programs.
• Ensure that the financial procedures such as Cash deposit, DSR( Daily Sales Report) are updated on a daily basis.
• Motivate the store staff and ensure the growth of the store staff in terms of Skill and position.
• Continuous communication with the store staff thru store briefing, training on the offers and promotions, daily sales, Customer grievance.
• Ensure that the customer appointments are scheduled accordingly.
• Responsible for the achievement of the store targets.
• Able to handle customer complaints and grievances.
• Ensure the optimum mix of sales through services and membership sales.
• Ensuring that the SOP is adhered at the store.

Qualifications

•  Any Graduates
• Good communication skills
• Preferred from Any Hospitality, Retail, FMCG industry role