Responsibilities

• Answering phones and explaining the services offered by the company.
• Contacting existing customers as well as prospective customers using scripts.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the services.
• Taking and processing orders in a professional manner.
• Maintaining the database of customers on a regular basis.
• Suggesting solutions based on customers’ needs and requirements.

Requirements 

• High school diploma or equivalent.
• Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
• Great interpersonal skills.
• Exceptional oral and written communication skills.
• Strong organizational skills.
• Ability to work in a team or individually as and when required.
• Ability to manage and handle multiple tasks.
• Outstanding problem-solving skills.
• Exceptional attention to detail.
• Hard-working individual.
• Good time management abilities.
• Strong decision-making skills.
• Ability to tolerate stress and pressure.