Designation: Salesforce or Microsoft Dynamics Implementation Lead

Location: Remote (Bangalore)

Experience required: 5+ years

Salary budget: 20+ LPA

Timing: U.S Shift (06:30 PM IST to 03:30 AM IST)

Roles & Responsibilities:

• Manage, Coach and mentor Implementation team
• Accountable for customer satisfaction during and post-implementation.
• Ensure excellent usage of the product capabilities before handing over to the Support team.
• Review all Implementation project plans, identify and mitigate the risks and work with the project managers/Leads to manage them closely for successful Go Lives.
• Monitor project progress throughout the project life cycle, communicate project status effectively to senior management through reports, presentations, and individual meetings.
• Build and provide direction to project teams, create and foster communication among team members.
• Manage Kick- off Meetings
• Responsible for efficient and appropriate resource allocation.
• Ensure that the team has all required competencies and is well trained.
• Understands the challenges faced by the team and help them succeed
• Capture and manage project risks and issues and associated mitigation strategies
• Utilize analytical skills to make critical decisions and recommendations to solve project-related problems
• Sets the implementation strategy considering timelines, impacts, and risk
• Helps address implementation roadblocks, remove obstacles or other constraints
• Provide high-level guidance and recommendation to client about implementation and integration
• procedures to add the greatest value for the client
• Provide an escalation point for issue that may arise throughout the implementation period
• Formulates proposals for new systems, procedures and/ or processes
• Acts as a liaison with subsidiary management and staff to resolve issues as needed

Skills and Qualifications:

• Experience in customizing Salesforce or Microsoft Dynamics. Experience in integrating these systems with other applications like QuickBooks, NetSuite, Business Central, F&O and more
• 6+ years of hands-on experience in SAAS product implementation and delivering multiple and complex projects
• Candidates having enterprise software background in the initial career phase and gradually moved to the Implementation role.